At Glam with Rafa, we are committed to providing a seamless and secure payment process for our customers. This Payment Policy outlines the methods of payment accepted, the terms and conditions of payments, and related issues such as order processing, refunds, and security. By purchasing on our website https://glamwithrafa.com , you agree to the following payment terms.

1. Accepted Payment Methods

We currently accept the following methods of payment:

Cash on Delivery (COD): Pay in cash when your order is delivered. Mobile Financial Services (MFS) Transfer: Payment through mobile financial services like- Bkash, Nagad. Bank Transfer (NPSB): Payment through bank transfer via the National Payment Switch Bangladesh (NPSB). We do not accept credit cards, debit cards, or digital payment platforms at this time. All payments must be completed via one of the methods listed above.

2. Pre-Order Payments

For pre-order items, a 25% to 50% advance payment is required at the time of placing the order. This payment ensures that your pre-ordered item is reserved.

Advance Payment via MFS or Bank Transfer: You will receive the necessary payment details upon checkout. Once the advance payment is completed, please provide the transaction ID or proof of payment for order confirmation.

Remaining Balance: The remaining balance will be due at the time of delivery for COD orders or before shipment for MFS/Bank Transfer orders.

Failure to make the advance payment may result in the cancellation of your pre-order.

3. Currency

All prices listed on our website are in BDT unless stated otherwise. You will be charged in the currency shown at checkout.

4. Order Processing

Payment Timing: For Cash on Delivery (COD) orders, payment is due upon delivery (after any advance payment for pre-orders). For MFS Transfers and Bank Transfers (NPSB), payment must be made in full before the order is processed and shipped.

Order Confirmation: Once the payment is successfully processed, you will receive an order confirmation email or SMS. Please ensure your email address or phone number is accurate.

Payment Verification: We may require additional verification for certain orders to ensure payment security.

5. Payment Instructions

• a. Cash on Delivery (COD): If you select COD, please ensure you have the exact amount ready when the product is delivered, as our delivery personnel may not have change available. For pre-orders, the remaining balance after the advance payment will be collected upon delivery.
• b. Mobile Financial Services (MFS) Transfer: To pay via MFS, you will be provided with the necessary account details during checkout. Please complete the transfer and provide the transaction ID as proof of payment. Orders will not be processed until payment is confirmed.
• c. Bank Transfer (NPSB): For bank transfer payments, you will receive our bank account details upon placing your order. After making the transfer, kindly provide proof of payment (transaction ID or bank confirmation) to complete your order processing.

6. Failed or Declined Payments

If your MFS Transfer or Bank Transfer is declined or fails, please:

Ensure that you have sufficient funds. Verify that the account details provided are correct. Check if there are any limits or restrictions on your mobile wallet or bank account. If the issue persists, please contact us at [Insert Contact Information], and we will assist you in completing your purchase.

7. Taxes and Duties

Sales Tax: Applicable taxes will be added to your total at checkout depending on your region and the legal requirements of your location. Please check with your local customs office for information on applicable duties and taxes.

8. Security and Privacy

We prioritize the security of your payment information. All payments through MFS Transfer and Bank Transfer are processed through secure networks. We advise customers to never share sensitive information such as account passwords or PINs via email or SMS.

For Cash on Delivery (COD), please ensure that the delivery is handled securely at the time of payment.

9. Refunds and Cancellations

Our [glamwithrafa.com/payment-Policy] provides detailed information on refund eligibility and the process of requesting a refund. If you are eligible for a refund, it will be processed via the original payment method.

Cash on Delivery (COD) refunds will be issued through bank transfer or MFS. MFS Transfers and Bank Transfers will be refunded to the respective accounts used for the payment.

Please note:

Refunds will be issued only for the purchase price of the product, excluding any shipping fees, unless the return is due to a defective or incorrect item. Cancellations may be requested within 2-4 Hours after placing an order. Once an order has been processed or shipped, cancellations are no longer possible.

10. Payment Disputes

If you believe there has been an error in the payment or charge, please contact us immediately at [Insert Contact Information]. We will investigate the issue and work with you to resolve it.

11. Contact Us

For any questions or concerns regarding our Payment Policy, please contact us at:

Email: support@glamwithrafa.com
Address: Ground Floor, House 16, Road 07, NIkunja-2, Khilkhet, Dhaka-1229.
Cell: +8801898889960