At Glam with Rafa, customer satisfaction is our priority. We offer an Open Box Policy to ensure you are satisfied with your purchase at the time of delivery. This policy outlines the conditions for returning or exchanging products purchased on our website
https://glamwithrafa.com , including what is and is not considered valid for returns or exchanges.

1. Open Box Policy

Our Open Box Policy allows you to inspect the product upon delivery before accepting it. If you find any defects or issues with the product at the time of delivery, you may refuse the item and return it immediately to the delivery person. If the product is accepted after inspection, it is considered delivered in good condition, and the return and exchange policies outlined below will apply.

2. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

The item must be in its original condition, unused, unworn, and with all original tags and packaging intact. The item must not be a final sale item, custom order, or pre-ordered item (unless the item is defective or incorrect).

3. Reasons That Will Not Be Considered for Returns

Returns or exchanges will not be accepted for the following reasons:

You no longer have a use for the product. You have changed your mind about the purchase. Please ensure that you are confident in your decision before completing your purchase, as we cannot process returns or exchanges for the above reasons.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

Final sale items or items marked as non-returnable at the time of purchase. Custom or personalized products. Pre-ordered items, unless they are defective or not as described. Jewelry and intimate accessories for hygiene reasons, unless defective. Gift cards.

5. Return Process

To initiate a return:

Contact Us: Email us at [Insert Email Address] or call us at [Insert Phone Number] within the eligible return period. Provide your order number, the item(s) you wish to return, and the reason for the return.

Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send the item back.

Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the safe return of your item.

Inspection and Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return. If approved, your refund will be processed within 07-10 Days. Refunds will be issued in the original form of payment, excluding any shipping fees, unless the item is defective or incorrect. For Cash on Delivery (COD) purchases,
refunds will be made via MFS transfer or bank transfer.

6. Exchange Process

To exchange an item:

Contact Us: Follow the same process as for returns, and inform us that you would like to exchange your item.

Exchange Authorization: Once approved, you will receive instructions on how to send the item back.

Shipping for Exchange: You will be responsible for the shipping cost of the return unless the item is defective or incorrect. For exchanges, we will cover the cost of shipping the new item to you.

Processing the Exchange: Once we receive the item and confirm it is in its original condition, we will process the exchange and send the new item. If the item is out of stock, we will notify you and offer a refund or alternative solution.

7. Refund Processing Time

Once your return is received and inspected, we will send you a notification of approval or rejection. If approved, your refund will be processed within [Insert Number of Days], and the funds will be credited back to the original payment method.

For COD orders, refunds will be made via Mobile Financial Services (MFS) Transfer or Bank Transfer.

8. Late or Missing Refunds

If you have not received a refund after the stated processing time:

Check your bank account or MFS account again.

Contact your bank or MFS provider, as it may take some time before the refund is officially posted.
If you still have not received your refund, please contact us at [Insert Contact Information].

09. Important Notes

Returns and exchanges are only accepted for products purchased directly from Glam with Rafa. We cannot process returns for items purchased from third-party retailers. Any items returned without prior authorization will not be accepted. Shipping fees are non-refundable unless the item is defective or the wrong item was sent.

11. Contact Us

For any questions or concerns regarding our Return & Exchange Policy, please contact us at:

Email: support@glamwithrafa.com
Address: Ground Floor, House 16, Road 07, NIkunja-2, Khilkhet, Dhaka-1229.
Cell: +8801898889960