Welcome to Glam with Rafa. By accessing or using our website https://glamwithrafa.com, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or purchasing any products.

If you do not agree with these terms, please do not use our website.

1. Acceptance of Terms By using our website or purchasing products from Glam with Rafa, you agree to be bound by these Terms and Conditions. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the site after any changes indicates acceptance of the updated terms.

2. Products and Services
We offer shoes, bags, jewelry, and other ladies' luxury lifestyle products on our website.

• a. Product Descriptions: We strive to provide accurate product descriptions and images. However, we do not guarantee that the descriptions, colors, or other content are entirely error-free. In case a product is not as described, your sole remedy is to return the product in an unused condition.
• b. Pricing: All prices are listed in BDT and are subject to change without notice. We make every effort to ensure that the pricing is correct. However, in the event of a pricing error, we reserve the right to cancel any orders for products priced incorrectly.

3. Order Process

When you place an order on Glam with Rafa, you are making an offer to purchase the selected products.

• a. Order Acceptance: We reserve the right to accept or reject your order at our sole discretion. An order confirmation does not signify acceptance of your order, and we may cancel your order if deemed necessary (e.g., stock unavailability or payment issues).
• b. Payment: All payments must be made through the secure payment methods available on our website. We accept COD, Bkash, Nagad, and Bank Transfers. Your payment will be charged at the time of purchase.
• c. Shipping: We offer shipping services with the help of a third-party courier service (Steadfast Courier) to the whole of Bangladesh. Shipping fees, estimated delivery times, and shipping options will be displayed at checkout. We are not responsible for delays caused by shipping carriers or customs processing.
• d. Order Cancellation and Modification: You may request to cancel or modify your order within 2-4 hours of placing it. Once an order has been processed for shipment, it cannot be canceled or modified.

4. Returns and Refunds
We want you to be completely satisfied with your purchase. If for some reason you do not like the product, you can check the product during the delivery man's time and then return it.

• a. Return Eligibility: Items must be returned in their original, unused condition with all original packaging and tags attached. Certain items.
• b. Refund Process: Once we receive and inspect the returned item, we will issue a refund to your original payment method within [e.g., 7-10 business days]. Shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is defective or incorrect.

5. Intellectual Property
All content on this website, including images, text, graphics, logos, and product designs, is the property of Glam with Rafa or our content providers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without
our explicit permission.

6. User Conduct
By using our website, you agree not to:

Engage in any unlawful activities. Attempt to gain unauthorized access to the website, other accounts, or our computer
systems. Disrupt the website or networks connected to the site. Use any automated system (e.g., robots, spiders) to access the site without our prior written permission.

7. Limitation of Liability
To the fullest extent permitted by law, Glam with Rafa will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or the purchase of our products. This includes, but is not limited to, damages for
loss of profits, data, or other intangible losses.

8. Warranties and Disclaimers
We strive to provide high-quality products and services. However, we make no warranties, express or implied, regarding the website or its content, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Indemnification
You agree to indemnify and hold Glam with Rafa, its affiliates, employees, and partners harmless from any claims, damages, or expenses arising out of your use of the website or violation of these Terms and Conditions.

10. Governing Law
These Terms and Conditions and any disputes arising from your use of the website or purchase of our products are governed by and construed under the laws of Bangladesh, without regard to its conflict of law principles.

11. Termination
We reserve the right to terminate your access to the website or cancel any orders at our discretion if we believe you have violated these Terms and Conditions or engaged in unlawful activity.

12. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please
contact us at:
Email: support@glamwithrafa.com
Address: Ground Floor, House 16, Road 07, NIkunja-2, Khilkhet, Dhaka-1229.
Cell: +8801898889960